6 Sprints. 3 Workstreams.
One Unified Platform.
Six independent problem sprints designed for SGA's 260+ dental practices converge into three integrated workstreams with shared infrastructure. Every original capability is preserved. 31 duplicated stories are eliminated. The result is a coherent platform that users experience as a single system, not six disconnected tools.
Sprint-to-Workstream Mapping
Each of the 6 original problem sprints maps into one of 3 unified workstreams, preserving 100% of product capabilities while eliminating duplicative infrastructure.
Three Workstreams, One Platform
Each workstream serves a distinct domain with clear ownership, while sharing infrastructure and presenting as a single product to users.
The Practice Platform
An AI-powered operating system that gives every practice a dedicated digital concierge, real-time funnel visibility, and autonomous guest communications. 260+ practices run on a single platform that replaces 75+ disconnected tools.
Key Capabilities
Practice Operations
Nerve Center, Concierge, Patient Outreach, Storefront, Automation, Enrollment
Network Intelligence
Funnel Data Lake, Executive Dashboard, AI Analysis, Anomaly Alerts, Reports
The Content Engine
A unified content production system that transforms every SGA practice into a content-producing unit. From creative asset requests through Canva generation and SMS-triggered photo/video capture to AI processing and automated multi-channel distribution.
Key Capabilities
The Culture OS
A hospitality culture system that transforms SGA's 5,000+ team members into consistently exceptional patient experience providers. Daily rituals, portable credentials, measurable hospitality scores, and a peer champion network.
Key Capabilities
Cross-Workstream Integration Points
Shared Infrastructure Layer
10 shared services built once by Platform Engineering, consumed by all three workstreams via well-defined APIs. This is the architectural foundation that makes consolidation possible.
The original 6 sprints independently designed 4 PMS integrations, 3 cloud providers, 3 queue systems, and 3 competing agent architectures. Consolidation collapses these into a single, coherent infrastructure layer.
All services run on AWS with HIPAA-compliant configurations. Data flows through Kafka with schema-enforced event contracts. Every API call passes through the Compliance Middleware for PHI filtering and audit logging.
The infrastructure is built in Weeks 3-6 (Milestone M1), then validated under real load when WS3 deploys H-Score and Morning Huddle to 20 pilot practices at Milestone M1.5.
10 Shared Services
10 Kafka Event Contracts + Shared APIs
Evaluation Scorecard
Five dimensions scored on a 1-10 scale, comparing the original 6-sprint portfolio against the consolidated 3-workstream model. Every score improved or held steady.
Strongest Gain
Technical Coherence jumped from 3/10 to 8/10 (+5). Four incompatible PMS integrations, five competing dashboards, and three cloud providers collapsed into one coherent architecture.
Key Tradeoff
Risk Profile gained modestly (+1) because the nature of risk shifts: from distributed-and-hidden to concentrated-and-visible. Concentrated risk is preferable because it can be monitored and mitigated.
Zero Capability Loss
141 original stories mapped to 110 consolidated stories plus 38 shared infrastructure items. Every feature from every sprint has a home. Voice AI honestly deferred to v2.
PMF Preserved
Product-Market Fit score improved from 16/25 to 22/25. The architecture structurally enforces the PMF improvement through unified surfaces and shared infrastructure.
| Dimension | Original | Consolidated | Delta | Visual |
|---|---|---|---|---|
|
Capability Coverage
100% coverage preserved, 31 stories deduplicated, cross-cutting capabilities added
|
8 | 9 | +1 | |
|
Technical Coherence
4 PMS integrations to 1, 5 dashboards to 1, 3 cloud providers to 1, unified data model
|
3 | 8 | +5 | |
|
User Experience Quality
One surface per role, invisible workstream boundaries, shared design system
|
5 | 8 | +3 | |
|
Build Efficiency
31 stories eliminated, shared infrastructure built once, phased team allocation
|
4 | 8 | +4 | |
|
Risk Profile
Hidden integration/consistency/compliance risks eliminated; shared-infrastructure SPOF introduced but mitigated
|
6 | 7 | +1 |
Development Roadmap
9 milestones across 36 weeks. Infrastructure first, early value at Week 6-7, parallel workstream development, then scale to all 260+ practices.
Deliverables
- 20 engineers recruited and onboarded
- BAAs executed with all 6 vendors
- AWS environments (dev/staging/prod) provisioned
- CI/CD pipeline with automated testing
Success Criteria
- All BAAs signed and countersigned
- 12+ engineers available for Week 3 start
- Dev environment fully operational
Deliverables
- 10 shared services deployed and tested
- Practice Data Hub seeded with 260 practice records
- Kafka event bus with Schema Registry operational
- PMS Integration receiving real NexHealth webhooks
- Communications Service with SMS consent checks
Dependencies
- M0 complete (all BAAs signed, environments ready)
- NexHealth sandbox access provisioned
Deliverables
- H-Score Engine computing daily scores for 20 practices
- Morning Huddle OS auto-loading content packages
- First cross-workstream Kafka event in production
- Leadership demo with tangible results
Success Criteria
- H-Score calculating daily for 15+ pilot practices
- Huddle content auto-loading without manual intervention
- Architecture proven end-to-end under real load
Deliverables
- All 10 event contracts pass Pact consumer tests
- Kafka load test validated at 260-practice simulation
- CCA Academy Bronze track with Credly badges
- Champion Network v1 with peer community
- PMS coverage extended to 85%+ via Sikka ONE
Dependencies
- M1 shared infrastructure operational
- Credly API integration approved
Deliverables
- Practice Nerve Center with daily AI-prioritized agendas
- AI Concierge Agent with <90s missed call response
- Executive Dashboard with live ClickHouse analytics
- Content Capture Bot active at 10+ practices
- Storefront generation for GP + 1 specialty
- 5 of 10 cross-workstream event flows verified
Dependencies
- M2 event contracts hardened
- ClickHouse analytics cluster provisioned
Deliverables
- 50+ practices active on all 3 workstreams
- All 10 cross-workstream event flows live
- Unified Executive Dashboard (funnel + H-Score + content)
- External HIPAA compliance audit passed
- 260-practice concurrent load validated
Success Criteria
- 50+ practices on 2+ workstreams simultaneously
- HIPAA audit passed with zero critical findings
- All 10 event contracts flowing in production
Deliverables
- No-show re-engagement and rebooking automation
- Mobile content capture with guided overlays
- Video processing pipeline (Whisper transcription)
- WhatsApp capture channel
- H-Score anomaly alerts
- 4+ automation playbooks operational
Dependencies
- M4 integrated platform stable
- WhatsApp Business API approved
Deliverables
- 260+ practices active across all workstreams
- Self-service onboarding (<2 hours HQ effort)
- Operational handoff to SGA IT team
- Complete operational documentation
Success Criteria
- 250+ practices active
- New practice onboarding under 2 weeks
- Platform uptime 99.5%+
Deliverables
- A/B testing framework for playbook optimization
- Content-to-consultation attribution ML model
- Predictive analytics for practice performance
- Voice AI feasibility study completed
- Auto-approval for high-confidence content
- CCA renewal flow (Silver/Gold tracks)
Dependencies
- M6 full network rollout complete
- Sufficient data volume for ML training
Team Structure
20-person engineering organization across 6 teams. Platform Engineering builds shared infrastructure first (Weeks 1-10), then supports workstream teams as they build features in parallel (Weeks 11-36).