Journey 5: Studio Requests

5.1 New Design Request

Practice Managers submit design requests to the HQ studio team. Templated work averages 52-minute turnaround (down from 3-5 days). Form collects request type, description, deadline, priority, and reference files.

A

Single-Column Form + Sidebar History

Classic form layout with a persistent sidebar showing recent request history for quick reference and resubmission.

SGA Studio / New Request
Avg turnaround: 52 min
Bright Smiles Dental — Dr. Patel
Recent Requests
[S]
Spring Promo Post
Social Post · 2 days ago
Done
[F]
New Patient Flyer
Flyer · 5 days ago
Done
[T]
Lobby TV — Hours
TV Slide · 1 week ago
Done
[B]
Staff Business Cards
Business Cards · 2 wks ago
Done
[S]
Invisalign Promo
Social Post · 3 wks ago
In Design
View All Requests
New Design Request
Tell us what you need. Most templated requests are ready in under an hour.
Select a type... ▼
Social Post, Flyer, Business Cards, TV Slide, Banner, Custom
Describe what you need. Include any specific text, offers, or details...
mm/dd/yyyy
Normal
Rush
[+]
Drag files here or click to browse
PNG, JPG, PDF up to 25MB each
Estimated turnaround: ~52 min Submit Request
Best for: Practices that submit requests regularly and want quick access to resubmit or reference past work. The sidebar gives immediate context without navigating away. Ideal when the form fields are well-understood and don't need explanation.
· · ·
B

Wizard / Stepper Flow

Breaks the request into 3 focused steps: Type selection, Details, and File upload. Reduces cognitive load for infrequent users.

SGA Studio / New Request
Avg turnaround: 52 min
Bright Smiles Dental
✓
2
3
Type Details Files & Submit
Social Post Step 1 complete Change
Step 2: Request Details
E.g. "Summer whitening special — $199 for limited time. Use a bright, happy photo."
mm/dd/yyyy
Normal
Rush
Back Next: Add Files
Step 3: Attach reference files & submit
Best for: Practices with less tech-savvy staff or infrequent users. The stepper reduces overwhelm by showing only one decision at a time. Each step validates before moving on. Type selection in Step 1 can also pre-populate smart defaults (e.g., selecting "Business Cards" auto-fills print dimensions).
· · ·
C

Conversational / Studio Agent Chatbot

Mimics the Studio Agent experience: a chat-based interface that gathers request details through a guided conversation. Lowest friction for mobile and casual use.

SGA Studio Agent
Avg turnaround: 52 min
Bright Smiles Dental
Quick Requests
Social Post
Flyer
Business Cards
TV Slide
Banner
Custom
Active Requests
Invisalign Promo
Staff Cards (clarif.)
Hey! I'm the Studio Agent for Bright Smiles Dental. What can I design for you today?
I need a social media post for our summer whitening special
Got it — a social post for a whitening promo. A few quick questions:

1. What's the offer? (e.g., "$199 whitening" or "Free consult")
2. When do you need it by?
3. Any specific photos or colors to use?
$199 whitening special, runs through July 31. We just got great before/after photos. Normal priority.
Perfect! Here's what I've got:

Request Summary
Type: Social Post
Offer: $199 Whitening Special
Deadline: July 31
Priority: Normal
Reference: Before/after photos
Want to attach those photos? Or should I submit this now?
Here are the photos
before.jpg
after.jpg
[+] Type your request or drag files here... Send
Best for: Practices that want the lowest-friction experience. The chat interface feels natural (like texting the studio) and gathers the same structured data through conversation. The Studio Agent can ask smart follow-up questions, auto-detect request type, and summarize before submission. Also works well on mobile where form-filling is tedious. Quick-request chips on the left let power users skip the conversation.
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