08 Message Review

Design rationale: Message-dominant layout puts the AI draft front and center since that is the thing the user is here to evaluate. Confidence indicator provides calibration — 94% green builds trust, nudging the manager toward "Send" rather than needless editing. Character count and SMS segment info matter for cost and deliverability. The collapsed history section avoids clutter but is one tap away when the manager needs context about prior communications.

Design rationale: The structured context card gives the office manager key patient data before she reads the draft. This matters most for follow-ups and reactivations where the backstory affects whether the message tone is right. Showing the outstanding balance and last contact date helps her catch AI mistakes (e.g., the AI might draft a cheerful message for someone who has an overdue balance). The trade-off is less room for the message itself, which gets compressed to ~80px height.

Design rationale: The conversation view is the most natural representation of an ongoing patient relationship. Showing the AI draft as a dashed-border bubble distinguishes it from sent messages at a glance. The manager can see that John already confirmed 3 days ago, which might prompt her to edit the draft (no need to ask him to confirm again — instead, she might change it to just a reminder). This context is invisible in Variations A and B. The trade-off: takes up more vertical space per message, and the chat metaphor may feel odd for email channel.