10 Call Dashboard

Design rationale: The command center layout gives the front desk everything they need on one screen: what happened (recent calls table), what needs attention (missed calls with red border), and how they are performing (Cinnamon phone score). The active call banner with green pulse indicator is the highest-priority element. The 60/40 split keeps the call log scannable while giving missed calls and quality metrics enough real estate to be actionable. Team scores create healthy competition.

Design rationale: Queue Focus puts the most actionable item at the top: missed calls that need callback. The orange alert box with individual "Call Back" buttons makes this a to-do list, not just a log. Each missed call shows whether AI has already sent a text-back, reducing urgency on those already handled. The "No follow-up" red badge on the unknown caller creates clear priority. Recent calls are pushed below the fold — they are history, not action items. Trade-off: the quality sidebar from Variation A is absent here, pushing metrics to a separate view.

Design rationale: The split panel provides a natural rhythm: left for activity (time-ordered, scrollable), right for context and metrics (persistent). The timeline format on the left makes it easy to reconstruct the day's narrative — which matters when a manager asks "what happened with calls today?" The active call context panel on the right gives the front desk person a mini patient snapshot without leaving the dashboard. Missed calls stand out with red highlighting inline rather than in a separate section. Trade-off: the timeline is less scannable than a table for finding specific calls, and the right panel limits how much data can be shown at once.