11 Active Call Context

Design rationale: The slide-in sidebar panel is the least disruptive option. The front desk person can see both the call context and the dimmed dashboard behind it, so they don't lose their place. The 40% width is enough to display all patient data without scrolling for most patients. The close button returns to the full dashboard when the call ends. Trade-off: on smaller monitors (below 1280px), the panel may feel cramped. The dimmed dashboard is still partially readable in peripheral vision, which helps when managing multiple lines.

Design rationale: Full takeover gives the front desk person maximum context with zero distraction. The two-column layout separates patient data (left, reference) from actionable intelligence (right, talking points and buttons). The call notes area lets them document the conversation in real time, which feeds back into the PMS. This layout can show recent visit history and more detailed AI talking points because there is room. Trade-off: the front desk person loses sight of the call dashboard entirely, which can be a problem if a second call comes in on another line or if a colleague needs to see the missed calls queue.

Design rationale: The compact floating card is the least intrusive option. The full dashboard remains operational underneath, so the front desk can still see missed calls, answer other lines, or check quality scores while on the phone. The expandable sections keep the card small by default but allow drilling into patient details when needed. The trade-off is information density — at default size, only the most critical info is visible. The front desk person needs to expand sections to see the full picture, which costs a click during a live conversation. Best for experienced staff who know most patients and just need a quick reference.