Variation A
Long Scroll
Full playbook content as one continuous scrollable page. Video at top, then each section flows naturally: What & Why, The Script, Common Situations, Practice Drill. Table of contents is collapsible for quick navigation. Feels like reading an article.
9:22
...
Grant explains warm handoffs (4:22)
Contents
v
1.
What & Why
2.
The Script
3.
Common Situations
4.
Practice Drill
The Script
When introducing a patient to another team member, use this format:
"Mrs. Garcia, I'd like you to meet Sarah. Sarah is one of our best hygienists, and she's going to take amazing care of you today. Sarah, Mrs. Garcia mentioned she's a little nervous about cleanings, so I wanted you to know that."
Key Points:
2
Compliment the team member
3
Share one personal detail
PEDIATRIC PRACTICES
For pediatric practices, adjust language for parents -- see variant below
3/5
3 of 5 team members read
Sarah, Maria, Dr. Lee
Mark Read
Best when: The playbook is meant to be read linearly, like an article. Video sets the tone, then the script and supporting content flow naturally. TOC enables quick jumps for returning readers. Trade-off: long scroll may lose users who want quick reference to just the script. The "Mark Read" button may be missed at the bottom -- consider making it sticky.
Variation B
Section Tabs
A tab bar below the title switches between Video, Script, Situations, and Drill sections. Each tab shows one section at a time. Keeps the user focused on one part of the playbook without scrolling through the rest.
9:22
...
Warm Handoffs
Handoffs
3/5
Video
Script
Situations
Drill
When introducing a patient to another team member, use this format:
"Mrs. Garcia, I'd like you to meet Sarah. Sarah is one of our best hygienists, and she's going to take amazing care of you today. Sarah, Mrs. Garcia mentioned she's a little nervous about cleanings, so I wanted you to know that."
Key Points:
2
Compliment the team member
3
Share one personal detail
PEDIATRIC VARIANT
Adjust language for parents. Instead of addressing the child directly, address the parent: "Mr. Thompson, I'd like you to meet Emily..."
Watch: Grant on handoff scripts
1:45 clip from full video
Best when: Playbooks have clearly distinct sections and users want to jump directly to what they need. Tab bar reduces scroll depth significantly. The Script tab is the most-used section -- it should be the default landing tab when opened from a search or quick reference link. Trade-off: context between sections is lost (e.g., you can't see the video and the script simultaneously). Consider showing a mini video player that persists across tabs.
Variation C
Flashcard Mode
Content shown as swipeable cards: video card, script card, situation cards, drill card. Progress dots at top show position. Each card is focused and self-contained. Swipe to advance. Feels like a training module, not a document.
9:22
...
< Back
Warm Handoffs
v3.1
2 / 4
The Script
Card 2 of 4
"Mrs. Garcia, I'd like you to meet Sarah. Sarah is one of our best hygienists, and she's going to take amazing care of you today. Sarah, Mrs. Garcia mentioned she's a little nervous about cleanings, so I wanted you to know that."
2
Compliment the team member
3
Share one personal detail
Pediatric: Address the parent, not the child
Swipe for next card >
< Video
Situations >
3/5
3 of 5 read
Mark Read
Best when: Staff are reading playbooks during brief moments between patients -- the card metaphor gives bite-sized content. Progress dots create a sense of forward motion and completion. Swipe interaction is familiar from social apps. Trade-off: loses the "big picture" view of the full playbook. Users can't skim ahead easily. Consider adding a "View all" button that switches to long-scroll mode for power users who want the full document.